Privacy policy


How We Manage Privacy FIXER Inc.
President: Seiichi Matsuoka

We, FIXER Inc., carry "Technology to FIX your challenges" as our corporate statement, and as a Cloud Integrator, we provide full management services covering from introducing Cloud to Cloud management and monitoring, as well as various consultation services to our clients.

In order to manage all personal information pertaining to our business appropriately, we have adopted the privacy policy as set forth herein, and this has been informed to all parties who involve in our business. We will endeavor to protect personal information appropriately, in accordance with this Privacy Policy.

1. Acquisition of Personal Information

We will acquire personal information only within the scope of the purposes of use of personal information published in our website, email and such, and limit the acquisition of such information only to extend necessary and by fair manner.

2. Purpose of Use of Personal Information

We will take necessary measures to use personal information only within the scope of the purposes of use of personal information published in advance. Also, we will use such information while ensuring it is accurate and up-to-date. In the event that we may use such information beyond the purposes stipulated, we will notify such purpose of use in advance. The information will be used only upon obtaining the consent from the Principal identified by the relevant personal information.

3. Provision of Personal Information to Third Party

We will not provide personal information to any third parties without the consent of the Principal identified by the relevant personal information. Exceptions are: - cases in which there is a need to protect human lives, bodies or assets, and when it is difficult to obtain the Principal's consent; - cases in which there is a need to cooperate in regard to a central government organization or such an institution which is entrusted to perform affairs stipulated by laws and regulations and there is a possibility that obtaining the Principal's consent may interfere with the performance of the said affairs; cases in which there is a need to comply the laws and regulations governing the personal information protection and others.

4. Compliance with Applicable Laws and Regulations in Relation to Handling of Personal Information

We will comply with the laws and regulations, directives by the government and other codes in relation to the handling of personal information.

5. Preventive Action and Corrective Action

We will take preventive actions against divulging, loss, or damage of personal information.

6. Implementation of Continuous Improvement

We will implement continuous improvement by establishing, implementing, maintaining, and conducting regular revisions of the personal information management system.

7. Handling and Management of Personal Information

When the Principal identified by the relevant personal information requests notice of use of personal information, and disclosure, correction, deletion of the relevant retained personal information, we will respond to such request. Also, we will investigate the matter pertaining to complaints, or suggestions regarding handling of personal information, and respond within a reasonable time frame.

Enacted: 4th January, 2011
Revision: 23th October, 2017

For inquiry regarding personal information:
Seavans South Building, 1-2-3 Shibaura, Minato-ku, Tokyo 105-0023, JAPAN
FIXER Inc. Customer Service Representative in Charge of Personal Information
TEL: 03-3455-7755
Email: privacy@fixer.co.jp

How We Manage personal Information

1. Announcement of Matters Concerning Purpose of Use of Personal Information

Purposes of use of personal information that FIXER Inc. (hereinafter referred to as the "Company") acquires shall be as listed below:

Personal information acquired directly by a method other than in writings

Type of InformationPurpose of Use
Membership information of Azure Council Expert To execute contracted services
Information of partner companies' staff To execute contracted services

Personal Information Subjected to Disclosure

Type of Personal InformationPurpose of Use
Clients' information To inform sales activies and martters about the business
Job applicants' information To provide information related to employment & hiring
Staff's information To manage human resources related matters
Retired staff's information To respond to requirements of labor and contracts
Information concerning various inquiries To respond to various inquiries
Event participants' information To inform about the services and respond to inquiries

2. Notice Concerning Personal Information Disclosure

The Company discloses the following information pertaining to the handlings of personal information subjected to disclosure:

(1) Name of the Company
FIXER Inc. (Minato-ku, Tokyo) (2) Chief Privacy Officer
Yoshiaki Maruyama

(3) Purpose of Use of all information subjected to disclosure
Refer to the section, "1. Public Announcement of Matters Concerning Purpose of Use of Personal Information

(4) Contact for inquiry/complaint related to the handling of personal information subjected to disclosure
Contact by telephone at 03-3455-7755.

(5) Name of the authorized personal information protection organization to which the Company belongs and contact for the settlement of complaints
Name of the authorized personal information protection organization: Japan Information Processing and Development Center, General Incorporated Foundation (JIPDEC)
Contact for the settlement of complaints: Customer Service Center for Complaints Related to Personal Information Protection
Address: Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku, Tokyo 106-0032, Japan
TEL: 03-5860-7565 0120-700-779
*The contact is not for a general inquiry related to the services provided by the Company

3. Procedures for Responding to Requests for Disclosing Personal Information

Contact the Company by telephone at 03-3455-7755, for requests related to the notice of the purpose of use and disclosure of the personal information, correction/addition/deletion/suspension of the contents, suspension of the use of the personal information, deletion of the personal information or suspension of the provision of the personal information to third party, as well as for complaint/consultation concerning the personal information. However, the Company may not oblige to comply with such request related to the notice of the purpose of use and disclosure of the personal information, correction/addition/deletion/suspension of the contents, suspension of the use of the personal information, deletion of the personal information or suspension of the provision of the personal information to third party, due to the laws and regulations or beyond the period required to maintain such information.
*Payment of JPY1,000 is required upon the request of "Disclosure" or "Notice of Purpose of Use".
*In case such application is done by a representative, contact person-in-charge of Personal Information Protection of the Company.
The representative who is able to apply on behalf of the Principal identified by the relevant personal information is limited to those who meets the requirements below:
- A legal representative of a minor or an adult ward
- A legal representative who is appointed by the Principal identified by the relevant personal information, for the request of disclosure and such

The Company will conduct necessary investigation and reply in writings within 2 weeks from the time of receipt of the above request. Reply will be done by recipient specific postal service, in order to prevent the leakage of the personal information due to impersonation.